Client Customer Service Representative (Direct Hire/First Shift)

About the Company

A national provider of customized supply chain management offering nationwide and international emergency response logistics, as well as strategically customized product and data storage and fulfillment solutions. The Company is headquartered in Glen Carbon, Illinois with approximately 125 employees, with over 11 operating facilities in 5 states the US. The Company has been on Inc. 500′s Fastest Growing Companies for five straight years.

Position Summary

The Client Customer Service Representative provides support by coordinating the workflow of the product, documenting changes in inventory and interacting with customer and other departments in a prompt, courteous and effective manner.

Position Type: Full-Time / 1st Shift

Key Duties and Responsibilities

  • Provides spot and volume quotes and other special quotes or booking of shipments for clients
  • Expedites less-than-truckload shipments for international, Canada, and Mexico
  • Acts as primary point of contact for problem resolution for internal and external customers
  • Provides input for standard operating procedures as needed or requested
  • Acts as back up for shipments and inbound workflow.
  • Provides training and access for new employees as needed
  • Other duties as assigned


• High school diploma or equivalent, college experience a plus


• 1+ year of previous work experience in warehouse management, shipping, or logistics
• 1+ year working with WMS or inventory control system


• Intermediate level of knowledge of MS Word and Outlook
• Intermediate level of knowledge of database management
• Advanced level of knowledge of Excel
• General knowledge of ISO Quality and Environmental Requirements


• Excellent skills in multitasking, prioritizing, processing information quickly, and organization
• Excellent skills at handling confidential information
• Excellent problem solving skills
• Excellent professional phone skills and email communication skills
• Good data entry
• Basic skills in written communication
• Handle multiple priorities which are constantly changing and may conflict
• Manage time effectively

Candidates must be legally eligible for employment in the United States.

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